Terms of Service

1. Acceptance of Terms

By accessing and using JaggLink Auto Salvage ("the Service", "we", "us", or "our"), you ("User", "you", or "your") accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use this Service.

These Terms constitute a legally binding agreement between you and JaggLink Auto Salvage. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

JaggLink Auto Salvage is a Software-as-a-Service (SaaS) platform that provides comprehensive auto salvage management solutions. Our Service includes, but is not limited to:

• Vehicle inventory management and tracking
• Parts inventory and catalog management
• Customer relationship management (CRM)
• Point of sale (POS) system with payment processing
• Order processing and fulfillment
• Team management and role-based access control
• Billing and subscription management
• Reporting and analytics
• Integration with third-party services (Stripe, Supabase, etc.)

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with or without notice.

3. User Accounts and Registration

To use our Service, you must:

• Be at least 18 years old and have the legal capacity to enter into contracts
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate
• Maintain the security and confidentiality of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or use of your account
• Ensure that all users under your account comply with these Terms

You are prohibited from creating multiple accounts to circumvent subscription limits or avoid payment. We reserve the right to suspend or terminate accounts that violate this provision.

4. Subscription Plans, Billing, and Payments

4.1 Subscription Plans

Our Service is offered on a subscription basis with the following plan:

4.2 Billing and Payment Terms

• All subscriptions are billed in advance on a monthly or annual basis (if applicable)
• Payments are processed securely through Stripe, our payment processor
• You authorize us to charge your payment method on file for all subscription fees
• All fees are exclusive of applicable taxes, which are your responsibility
• If payment fails, we may suspend your account until payment is received
• All fees are non-refundable except as required by law or as stated in our refund policy

4.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period.

4.4 Refunds and Cancellations

We do not provide refunds for partial billing periods. Upon cancellation, you will retain access to the Service until the end of your current billing period. After cancellation, your account and data will be deleted according to our data retention policy (typically within 30 days).

Refunds may be issued at our sole discretion in exceptional circumstances or as required by applicable law.

4.5 Price Changes

We reserve the right to modify our subscription pricing. Existing customers will be notified at least 30 days in advance of any price increases. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international laws or regulations
• Infringe upon the intellectual property rights, privacy rights, or other rights of others
• Transmit, upload, or store malicious code, viruses, malware, or harmful content
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Interfere with, disrupt, or overload the Service, servers, or networks connected to the Service
• Use the Service for any illegal, fraudulent, or unauthorized purpose
• Resell, redistribute, sublicense, or lease the Service without our prior written consent
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Use automated systems (bots, scrapers, etc.) to access the Service without permission
• Circumvent or attempt to circumvent any security measures or access controls
• Use the Service to store or process data that violates third-party rights or applicable laws
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity

Violation of this Acceptable Use Policy may result in immediate termination of your account without refund.

6. Data Ownership, Privacy, and Data Processing

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your data.

6.1 Data Ownership

You retain all ownership rights to the data you input into the Service ("Customer Data"). We do not claim any ownership rights to your Customer Data. You grant us a limited license to use, store, and process your Customer Data solely for the purpose of providing the Service to you.

6.2 Data Export and Portability

You can export your Customer Data at any time through the data export feature in your account settings. We will provide your data in a machine-readable format within a reasonable timeframe.

6.3 Data Deletion

Upon account termination, we will delete your Customer Data within 30 days unless we are required to retain it for legal, regulatory, or dispute resolution purposes. Some data may be retained in backups for up to 90 days before permanent deletion.

6.4 Data Processing Agreement

When processing personal data on your behalf, we act as a data processor in accordance with applicable data protection laws (including GDPR and CCPA). We will process your Customer Data only as necessary to provide the Service and in accordance with our Privacy Policy and these Terms.

7. Intellectual Property Rights

The Service and its original content, features, functionality, software, design, graphics, text, and other materials ("Our Content") are and will remain the exclusive property of JaggLink Auto Salvage and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your business purposes in accordance with these Terms. This license does not include any right to:

• Sell, resell, or commercialize the Service
• Copy, modify, or create derivative works of the Service
• Remove any proprietary notices or labels
• Use our trademarks or trade dress without prior written consent

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without obligation or compensation.

8. Third-Party Services and Integrations

The Service may integrate with or use third-party services, including but not limited to:

• Stripe - Payment processing and billing
• Supabase - Database and authentication services
• Vercel - Hosting and deployment services
• SendGrid - Email delivery services
• Sentry - Error monitoring and logging

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or reliability of third-party services. Any issues with third-party services should be directed to the respective third-party provider.

9. Service Availability and SLA

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may experience:

• Scheduled maintenance with advance notice when possible
• Unscheduled downtime due to technical issues, security incidents, or force majeure events
• Service modifications or discontinuation of features with reasonable notice
• Temporary suspension for violations of these Terms

Service Level: We aim for 99.9% uptime but do not guarantee specific uptime levels. We are not liable for service interruptions or outages except as required by applicable law.

Beta and Preview Features: Some features may be labeled as "beta" or "preview." These features are provided "as is" and may be unstable or change without notice. Your use of beta features is at your own risk.

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Any defects or errors will be corrected
• The Service will meet your specific requirements
• The Service is free of viruses or other harmful components

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JAGGLINK AUTO SALVAGE, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Costs of procurement of substitute goods or services
• Business interruption or loss of business opportunities

Our total cumulative liability to you for any and all claims arising from or related to these Terms or the Service, regardless of the form of action, shall not exceed the amount you paid us for the Service in the 12 months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless JaggLink Auto Salvage and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorney's fees) arising from:

• Your use of or access to the Service
• Your violation of these Terms
• Your violation of any third-party right, including intellectual property or privacy rights
• Any Customer Data or content you submit, post, or transmit through the Service
• Your violation of any applicable law or regulation

13. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to earthquake, fire, flood, act of God, act of war, terrorism, epidemic, pandemic, labor dispute, civil unrest, government action, Internet or telecommunications failure, or any other cause beyond our reasonable control.

14. Export Control and Restricted Use

The Service may be subject to export control laws and regulations. You agree to comply with all applicable export control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, or any country on the U.S. Treasury Department's list of Specially Designated Nationals.

15. Termination

15.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination, your right to use the Service will cease immediately, and you will retain access until the end of your current billing period.

15.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason including but not limited to:

• A breach of these Terms
• Non-payment of subscription fees
• Violation of our Acceptable Use Policy
• Fraudulent, illegal, or harmful activity
• Extended periods of account inactivity

15.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, and indemnification obligations.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before filing a claim, you agree to contact us at support@jagglink.com to attempt to resolve the dispute informally. We will try to resolve the dispute within 60 days of your notice.

16.2 Binding Arbitration

If we cannot resolve the dispute informally, you agree that any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court. The arbitration shall be conducted in English and shall take place in the state where your business is located or in Delaware, at your choice.

16.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis and waive your right to participate in class actions, collective actions, or representative proceedings.

16.4 Exceptions

This arbitration provision does not apply to claims for injunctive or equitable relief, intellectual property disputes, or claims that cannot be subject to arbitration under applicable law.

17. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect by:

• Emailing you at the address associated with your account
• Posting a notice on our Service
• Updating the "Last updated" date on this page

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service and terminate your account.

18. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and you consent to the personal jurisdiction and venue of such courts.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and JaggLink Auto Salvage regarding the Service and supersede all prior agreements and understandings, whether written or oral.

21. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms or our rights and obligations hereunder without restriction, including to any successor in interest in connection with a merger, acquisition, or sale of assets.

22. Contact Information

If you have any questions about these Terms of Service, please contact us: